I received an incorrect item, what do I do?
To get this fixed for you ASAP please head to our ‘Contacts’ section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.
When you message, please include the following information:
Your name
Order Number
Product name and code of the item ordered
Product name and code of the item received
Picture of the incorrect item and a description of the incorrect item received
If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.
Please do not return the item to us without speaking to our Customer Care team.
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