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I can’t see the refund on my bank statement

< 1 min read

Refunds are sneaky things and can show up in a couple of places:

1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times)

2. If it’s not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

Still can’t see it? Give us a shout on the Contact Us form.

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