Orders & Shipping 11 Can I change the delivery address on my order? Faulty items I didn’t return my item, but my tracking number says that my item(s) are being returned? Incorrect items Can I cancel or change my order? Order cancelled? Items from my order! My order late? What if I’m not home? Where’s my order?
Returns and Refunds 11 Klarna Do you return the shipping charge? Have you received my returned item(s)? Faulty items I can’t see the refund on my bank statement There wasn’t an invoice in my parcel, how can I return? I am outside of the returns policy, can I return? What’s your policy? How long will my refund take? My item is in UK sizing, but I’m not in the UK?
Payments & Promotions 4 Payment Declined Payment Error How can I pay for my order? Promotions and Discounts