You’ve got 30 days to send something back to us from the day you receive it.
When returning a parcel please follow the process below. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
1. Repack your items.
2. Login to our returns portal. You will need your order number and email address/post code.
3. Select your preferred return option (Print returns label at home or in store options).
4. Once you have processed your return in the portal you’re ready to post it off! Make sure you keep proof of postage!
5. Keep an eye on your return tracking. You’ll get an email once we receive your returned item.
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached.
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.
This does not affect your statutory rights.
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